Bests & Worsts Reviews from Amazon

Reviewers. You failed me! This thing worked for 24 hours, then went "out of range" and would not operate at all. To be clear, it was not out of range. Samsung's website wasn't helpful. So I called customer service and waited on hold for half an hour. Finally, I got the lone call center worker, and he told me I had to go online and fill out a form, and get a service ticket, and they'd get back to me eventually with information on where to ship the faulty device. He told me "this is a known issue." I asked how many days until it would be replaced and he didn't know. I asked why are they still being sold if they don't work and he said "It is more expensive for Samsung to collect the faulty monitors than it is for us to wait for them to be returned." He also told me that Samsung sells the monitors again when they are returned. They are repackaged and sent out to the market again. Even though they are known to be faulty. I'm now boycotting Samsung, as I would for any company that knowingly sells a faulty baby safety product. Their customer service was pretty dire. To his credit, the Samsung rep I spoked to admitted that Samsung was doing something pretty shady. But he was remorseless. I've concluded I'm one of many who got duped. UPDATE a few days later: I got a full refund from this seller. Thank you seller! I expected to be hassled over the return, but when I got it instantly, I regretted mailing the monitor back to you wrapped in a diaper. Sometimes I am just not very subtle. I apologize. Another update: To replace this monitor, I ordered a Levana Astra 3.5" PTZ Digital Baby Video Monitor with Talk to Baby Intercom 32006. It was EVEN WORSE than this one -see my review of it if you are interested. Another update: I received several phone calls from polite, concerned Samsung personnel over this matter in the immediate aftermath of this review's posting. I made an attempt to return one of the calls, but the callback number directed me to a main Samsung line with a lot of electronic options. Then, I got a letter of apology from the Technical Support staff who had treated my situation with indifference, and a letter from his supervisor. Both letters apologized for my experience, and both sought to clarify the information that I was given in error, and my misunderstanding of some of it. The letter from the unpleasant technical support worker was especially humble. I was kindly, but aggressively, asked to remove the negative content of my review but I have decided to leave it as is so that shoppers can see real feedback of this product. I did change my headline to reflect my less annoyed position on this consumer experience. "Iffy" has replaced "faulty." What I know now is: -Samsung does not re-sell refurbished products that are unlabeled as being refurbished. They proudly operate in accordance with laws regarding such products. The info I was given that made me believe that was a misspeak on the part of the technician. He was referring to vendors who re-sell broken Samsung products, not Samsung. (Note: I do not suspect this Amazon seller of doing such a thing) -Samsung believes that my monitor came with information on how to "easily resolve" the pairing problem I experienced. So, while Samsung is saying that my unit isn't a problematic model with known issues, it....is a problematic mode with known issues. -My manual did not have pairing information, however. It declared that the monitor comes already paired, and that was the end of it. (Other owners, do you have this in your user manual?) Anyway, if that information was in there, why did the technician I spoke with tell me I needed to mail my unit back to get the pairing problem resolved? He could have just given me the directions on how to fix it. He specifically stated that my model had to be sent away to be repaired, and that this was a known issue. -Therefore, my complaint still stands. Samsung retailers are distributing a product that isn't working for some people. Samsung failed to provide technical support when I needed it. And while they are overall very nice, and very friendly, and while I do still like Samsung products, I still had to deal with a product that didn't work, and had a bad customer service experience. Those are facts. Will I boycott Samsung? No. And I don't think you should either. But this isn't the Most Unexceptional baby monitor on the market. There is room for improvement. To Samsung: You can have another star if you please stop contacting me! Thank you for the Starbucks gift card! ***************** Update over a month later: Samsung is calling me repeatedly, despite being told several times to leave me alone. Samsung: you cannot harass me into giving your product a better review. Today I told you to stop calling and I removed a star for my trouble. PS I have had a Motorola baby monitor for about a month now, and it works great! I will review it when I have a moment. >>>>>>>>>>>>>>>>>>>>>>>>>>>> Update Feb 26. 2013: Still using my MOTOROLA baby monitor every day. Works like a charm! Added a 2nd camera a month ago, and it's easy to pan between them!