Bests & Worsts Reviews from Amazon

There are two major reasons why I'm disappointed in this purchase and regret it: As many people have said, the WiFi connection is a total disaster! I figured it was just a bunch of people without a lot of experience connecting with smart devices, but no, it really is the worst system you've ever seen. We (both programmers) spend hours trying to get it set up, and in the end, it only worked for one of us. Even after it is "working", getting it working with Google Home is another slap in the face. After getting it set up, the way you control it is by issuing a long command like "Hey Google, ask Frigidaire to turn air conditioner temperature to 72." Google will respond with voice (as always), but then it has to call up the Frigidaire app, which then also feels the need to talk to you and repeat the same stuff. So, even with everything working it takes like 10 seconds from saying "Hey Google" to have the thing respond. The second thing is that the unit arrived damaged in four different places. (See photos). This was not a UPS mishandling in any way--the unit was already damaged before it was packaged, because the packing materials and the box are all in perfect condition! Another damage that I couldn't even take a picture of was that two of the "paddles" that allow you to adjust the air output direction were popped out of their little plastic holes and were rattling around in an area that you can't easily get to. It took some needle-nose pliers and a chopstick and another fifteen minutes of my time to re-set the paddles. I gave two stars strictly for the looks of the unit. But as for build-quality, basic quality control/inspection at the factory, and the garbage smartphone app, I would give a big fat zero! I had to buy a unit for another bedroom a few days ago, and I went with a more highly rated GE model. (I don't mean rated on Amazon; I mean rated on a legitimate ratings forum, namely Consumer Reports). Incidentally, I have other Frigidaire products that are great. It is sad that they really dropped the ball on this one.