Bests & Worsts Reviews from Amazon

Recently after a good bit of research I decided to purchase a Perception Crank 10. After watching quite a few of the prototype videos I was convinced this was the Kayak I wanted. New line in 2020 I was convinced this would be a good investment. With all that is going on I though just order it online and have it shipped here. After a couple of weeks my new toy had finally arrived I couldn't wait to assemble a couple of attachments and get out on the water. I pushed off and attempted to lower the propeller assembly but the locking pin would not go into the reciever bracket making the drive function useless. I took it back out of the water put it up on some saw horses and started to investigate what was going on thinking how could I possibly have done something wrong in such an easy assembly process. After thoroughly studying things it became clear to me there was a defect in manufacturing and the surface the mounting plate attached to was not even in height left to right. I called Perception to explain my problem and see what could be done to remedy the situation. After being on hold for more than 30 minutes finally I was able to speak with someone and was told don't make any alterations just take detailed pictures and email warranty department with all your documentation of purchase. After doing this it said please allow 7 days for reply (bummer). After 9 day's without any response I sent another email stating this was a very expensive lawn ornament could someone please let me know something. Nothing for 2 more days so I follow up with another email saying do I have to file a dispute to get any customer service. Within an hour Pendleton with Perception replied saying I've sent your photos to engineering but haven't gotten a reply. I'm just going to ship you a assembly bracket and pin someone must have left off a washer. I thanked him for finally responding and said I have thoroughly looked this over I'm pretty mechanically inclined and that's not going to solve the problem there are no missing pieces and the pin is manufactured and working correctly. I said look I am sure if I go have a 1/4" aluminium shim fabricated that will go under the left side receiver bracket the issue should be resolved but I want written authorization that will not void any type of warranty as I will not make any penetrations. I would also like some sort of compensation for my time and costs in going to have a shim fabricated to fix this defect on a newly released product. Just the savings of the parts you want to ship that will not fix the situation can't be cheap. I said I'll tell you what how about instead of trying to figure out how to give me any type of refund you just sell me another kayak with a little discount I'm wanting 2 and this simple solution would benefit both of us. This was on a Friday afternoon so I sent a follow up message saying please get back to me it's going to be a beautiful weekend and I'd really love to play with my new toy. Well Monday at 10 minutes before 5pm Pendleton responded with I can unequivocally tell you that you can make the alteration and it will not affect your warranty but all of our sales are third party and unfortunately that would be "tricky". I responded with if that's too much to ask after almost a month I'll just contact Amazon return it and your R&D department can deal with it. The next day after no response I scheduled a return and haven't heard anything since. I fully understand that we are in difficult times. Short staffing and unavailable departments can be an issue but don't ignore me and act like everyone in business doesn't have a smartphone in their pocket with email. It's a real shame this is the way this company chooses to conduct business. After the first phone call this issue should have been a priority unless they're having so many problems they can't keep up with them even during a time I would guess sales are at record lows.