Bests & Worsts Reviews from Amazon

The real cost of this software is much higher than what you originally pay. Nuance customer support is a disaster. This software will not work on Windows Vista 64 bit without the upgrade and it may cost you more than $30.00 to get the upgrade. You can not contact the company without having your credit card charged. Speech recognition would be very helpful since I am disabled and typing is painful. I originally purchased Naturally speaking 9 before the warnings were posted that it didn't support all versions of Vista. Lost money. Since that didn't work, I had wait to buy version 10 and get the update. I ordered and received Dragon Naturally speaking 10. The software box was unopened and the box seal was intact. I opened the box to get the serial number so that I could download the 64-bit update that I need for Windows Vista. I registered on the Nuance site but it would not let me download the update because the serial number was already registered to a different email address. The software envelope is sealed. I can not contact Nuance to find out who registered the software because Nuance charges your credit card $9.99 every time you contact their support by email. If you call them its $19.99 You can not send them an email or talk with someone without registering a credit card and agreeing to have it charged. The software will not work on a 64 bit version of Windows Vista without the update. Nuance has already created problems by not supporting Vista until recently. Version 10 does not support Vista. You must download a 1.2 GB file after registering. This is a huge file. If you have problems it will cost you to contact them, $19.99 for phone, $9.99 to email them, then they will charge you another $9.99 to ship you a CD of the update. This is shameful but that's normal for this company.