Bests & Worsts Reviews from Amazon

We have had to return two of these units because the grinder stops working. The problem is that the chute beneath the grinder is horizontal so the coffee grinds have to be pushed into the filter rather than falling in. Even after cleaning, the coffee grounds get packed into the grinding mechanism causing it to break. I do understand why people say this is a great coffee maker though. When it works, it is very convenient and grinding the beans right before the brewing makes great coffee. I want to like this product but the poor design of the grinding chute makes it unusable. Cuisinart is a decidedly unhelpful company. If you have a defective product, you can expect long hold times and rude customer service agents. The warranty on this item is that if you pay shipping & handling both ways, they will send you a replacement. After three defective units, they will issue a credit for other cuisinart products. Update: California law requires them to replace the product without charging for shipping & handling. So, after telling me that they wouldn't waive those charges, they had to waive them anyway due to California law.