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Intuit kisses the corporate blarney stone again
My use of TurboTax would have reached drinking age this year, but I will be ending my relationship with Intuit instead. It has been on the rocks for some time, with the decimation of Quicken for Mac finally forcing me into other software. But I continued to use Turbotax because it was easy, and I had a backlog of files in that program. Changing is always difficult. Throughout my relationship with Intuit, I have been frequently amazed with the arrogant disdain they display for their customers. Over in the reviews for the PC version, Intuit VP Bob Meighan has responded to a number of the 1-star reviews (why can't we give zero stars?) with the drivel that you can still do the commonly needed forms that have been removed from the Deluxe version using the forms method and mailing them in. Mr. Meighan knows perfectly well that people don't buy Turbotax to use forms. He knows that people are buying e-file as part of the cost of the program, and that the method he espouses won't work with e-file. Blarney it is, and blarney it will remain, because Intuit doesn't care about the anger of it's customers. They've been through it before, they've stuck to policies their customers hated, and they still made money. So why bother with a bunch of malcontent customers?
UPDATE: I've been pleasantly surprised. I bought the Mac version of the H&R Block Tax Preparation software Deluxe edition download version. A couple of clicks and it was downloaded, a couple more and it was installed, and a final couple to import my 2013 TurboTax info without error. Installation with Turbotax has not always been that easy. One year they had to replace the disk, another year I had to go to a special download location, because the regular one delivered an installer that didn't work. And Hey, Friends, how about this for a bonus? H&R Block's Tax Prep software is significantly cheaper than TurboTax. Of course, you may have a different experience with the install and import, but if you're bothered by Turbotax's 2014 changes, I'd say give H&R Block a try.
December 2014 · Software