Bests & Worsts Reviews from Amazon

Today, I stopped trusting Amazon. My echo stopped responding out of nowhere and their only choice for me was to buy a new one. I spent $180. It's been 1 year and 25 days since I bought it. Would you find that acceptable? What would you expect from Amazon? How long would you expect your $180 item (that nobody touches) to last you? Because of those 25 days, my only choice is to buy a new one. Oh, with a very generous $20 discount that I think they expected a "thank you" for. Uhm... No. I paid $179.99 for this echo. $195 after taxes. You would think: 1. Amazon would stand by their product quality. 2. Something that costs that much money and nobody touches would last more than 1 year. The supervisor flat-out told me that they tried all the trouble shooting things they could do: 1. check if the charger worked 2. Press a button for 5 seconds So, I got a "deffective Echo". Those were his words. A "deffective echo" He told me they sent me deffective merchandise and I still have to buy a new one? Would that be an acceptable response from Amazon to you?