189
people found this helpful, as of 2023
ranked #175,889 most helpful
out of 571,544,897 reviews
★★☆☆☆
Most annoying and needy soundbar I have ever had
If you have no plans to connect to wifi and use voice control, move on to another soundbar. You MUST connect to wifi in order to not have to be pestered by the soundbar repeatedly telling you that it is not connected.
First up, the HUGE, blinking LED across the top front is really annoying. For something that goes right under your TV, it's right in your field of vision and ALWAYS on. ALWAYS blinking or pulsing or moving. It turns different colors to tell you what mode it is in, but other than that, this huge rail of LED is completely overkill and super annoying. And I confirmed with Polk tech support that you cannot turn it off. Others are saying put black tap over it, but know that there is speaker cloth over the front of it, so not a great surface to stick tape to (moreover, why should I have to do that?)
Second, EVERY command or mode change on the remote comes with a loud voice prompt from the speaker. I have no idea why I need the speaker to tell me "music mode" when I just pressed it on the remote, but there you have it. If you turn the volume up, the voice prompt gets louder. If the music / movie stops and you have not turned down the volume, the voice prompt is super loud. Again, really pointless feature, and I confirmed with Polk tech support that you cannot turn the voice prompt off.
Third, the remote is terrible, especially the volume buttons. I was 3 feet away from the speaker, pointing right at it and found that the buttons are really hard to press—you have to get quite surgical with your finger to get it to work. They are this uni-molded design; not standalone buttons or mechanic buttons. Just dips in the rubbery plastic that you have to press into the remote further.
Sound is okay. Does not blow away my ancient Yamaha YAS-103 by any means, and the bass is just barely okay. Music had some small added details to it over the YAS-103, but not enough to overlook all the other glaring issues with this.
And tech support for Polk was really slow to respond—took about 5 days to get an answer, and when I did get an answer they completely sidestepped my questions and gave a canned response that wasn't even close. I replied with clarified questions, and they simply said I have to connect the wifi and that the voice prompt is part of the feature set and cannot be turned off.
I STRONGLY advise skipping this soundbar, even if you are going to hook it up to wifi. It's just super annoying and needy.
March 2021 · Electronics · verified purchase