Bests & Worsts Reviews from Amazon

I was excited to get my new Roomba, never owning one before I was already skeptical about spending so much on a small little robot vacuum but I wanted to try it so I pulled the trigger. It was delivered in one day via Prime. I took it out of the box downloaded the app and set it up. Let it fully charge, picked everything up off the floors and hit clean ready for it to go work its magic! Well thats where there fun ended, It came off its docking station, turned around, LITERALLY went 10 feet bumped into a wall spun around and just kept spinning, and spinning, and spinning. Then the light turned RED and it told me to bump the front bumper and hit the clean button, which I did several times to only get the exact same error message over and over again. I turned it upside down to make sure everything was intact, and nothing was loose, everything looked fine. Nothing worked so I called customer service. Upon calling customer service I was asked if they can send me a text message with a link so they can use my camera on my iPhone to view the robot to see what it was doing. Sure thing, well that didn't work, something on their end was not working and letting them view my camera. So then they asked me to reply to an email with pictures of the underneath of my Roomba so they could see if the bumper was detached. I replied to their email three different times only to get a message that the system can not take my email because its not associated to the email I have on file?? So after several hours of not hearing from anyone I called back in to customer service. I got a lady who was speaking so on script I couldn't get any answers from her that wasn't writen down in front of her. I asked can I just send a email directly to her with the pictures, she says "No I'm Sorry" but then gives me a email address to send it to. I send in the pictures now for the 4th time and wait on the phone for her to get the email. After about 15 mins she STILL has not gotten the email. She then tells me that once they get the email (God knows if they ever will) that they will replace my Roomba but it will take 7-10 days for me to get my new Roomba. I ask her why can I get it next day through Amazon and not next day directly from them, she just keeps repeating that if they ship it it will take 7-10 business days. I told her I would be better off just sending it back to Amazon and buying it at Best Buy, she then tells me I can do that because its still under warranty, NO DUH its under warranty I bought it yesterday and the thing moved 10 feet before crapping the bucket!! I would NOT recommend this product or any products from this company to be honest. I'm in the tech industry and if you can get your Facetime software to work and can't even get a simple thing like an email how can I trust that you can build a solid Robot Vacuum cleaner! I think I'll try the Neato D7 I heard a lot better reviews on that one anyway! Sorry iRobot I gave you a shot but you dropped the ball! Here are the pictures you never got FYI!