Bests & Worsts Reviews from Amazon

Salt Cell failed after 1 year. Amazon sends you to Hayward support, but Hayward will do nothing. You will need to go to a dealer. Hayward support was bad before, but you could get support by waiting an hour on the phone in the past. This is no longer the case. If you don't use an authorized dealer, you'll be out of luck. Hayward needs to make it clear that buying from Amazon or not going to a local dealer will not include any warranty or support, and that the Hayward residential support team is now essentially a facade. More importantly, with the recent shift at Hayward, they need to stop selling direct to consumers. Amazon needs to stop misinforming (there's a 'get support' link for the order that sends you to Hayward) & make Hayward stop this dishonest business practice of selling direct to consumers & not honoring the warranty. We need to know ahead of time to buy from a dealer & not Amazon if we want warranty, Things have really gone downhill at Hayward in terms of support. Be aware.