Bests & Worsts Reviews from Amazon

We just purchased this unit. We wanted it mainly for the rotisserie function. It arrived Saturday. We tried to make a 3 lb. roast in it on Sunday. The spit is too short by about half an inch and kept dislodging, sending the meat to the bottom of the oven, over and over and over again. My husband is very handy and even he couldn't get it to stay in the designated slots. It just slid around freely and would eventually work it's way out and PLOP! We eventually just roasted it in the bottom, after each of us getting a few good burns on our hands trying to make it behave. Naturally, we called the company's customer service about it. They feigned ignorance and amazement. The young lady who spoke to us was very nice. She even went and got one of the spits from their inventory, but, it measured exactly as ours did - same length. We verified there were not parts missing, etc., so... the only recourse would be to return the unit. Returning the unit involves us paying for shipment BOTH WAYS, the company examining the unit and repairing, if necessary, or replacing it. No refunds. A company with that kind of return policy is telling you up front they know their products are poorly constructed and are going to fail. Fortunately for us, we bought it on Amazon, so we are going that route, but this thing is going back. A couple of observations about this unit in general. It's a little on the tinny side, but okay. I doubt the skewer clamps, which are light weigh aluminum, will hold up, but will probably last longer than the roto motor, which was huffing and puffing trying to turn a 3 lb. roast. I would give that motor a half a dozen uses before it died. The interior is far too small to accommodate a 6 lb. chicken, despite some of the posts on here. A bird that size would never clear the top broiler rods, no matter how tightly it was trussed. The jazzy top griddle is not very functional. It will reheat bacon, but cooking it from scratch on that thing will take twice as long. We tried frying two eggs and two pieces of bacon up there and my husband spent half an hour trying to get the baked on egg unstuck and washed clean. Yes, we greased the bottom first. It's just not a very functional feature. No idea why they decided to put something like that up there in the first place. So. Back it goes and back to the drawing board. We still want a rotisserie that works. Maybe we will just have to settle for a regular rotisserie and forget about a multi-function unit. The rest of the functions - broiling, baking, etc., are adequate, but nothing you can't get in any regular toaster oven for less money.