Bests & Worsts Reviews from Amazon

I bought this product, even though I'd seen the reviews saying it wouldn't pair with people's devices, etc. So, it was a calculated risk. It did not pay off. I'm a tech savvy guy. I opened it up, looked for the instructions (there are none included with the product - you have to go online). I followed the instructions online, and much to my surprise it simply would not pair with my device! I got the electrodes good and moist, got my heart rate up, tried again, and was again disappointed. I tried every bit of advice I could find on the internet, including resetting my iphone 4S, resetting bluetooth, moving it to different places on my body, replacing the unusual type battery, but nothing worked. I even took a full 3 mile run to get my heart rate up while fiddling with the monitor and my phone! It simply would not pair with my phone. So, I took the next logical step and contacted the company. As others have noted, there is no phone number for Wahoo, so I just used the email address for support that is provided with the product documentation. I described the problem, what I had tried, and asked for any help. I have yet after 2 business days to hear anything from them. So, I called HRM USA, who sells this product also, and THEY have no phone contact information for the company either!!!! So, if you are one of the unlucky souls who gets a faulty device -- as many of us have -- you are OUT OF LUCK. No technical support. No customer service. No accountability by this company, as far as I can tell. And apparently a really hit and miss product, to boot! What a disastrous combination. And here's what I thought about those people who got the bad ones: "That's probably one in a million. It won't happen to me. I'm sure mine will work. I'll buy it anyways." DO NOT BE LIKE ME! Maybe I'll try a Polar next time. Good luck to you.