Bests & Worsts Reviews from Amazon

I, sadly, have a mixed review of the DrumRocker. When I initially received the product, I was very happy with the apparent quality, etc. As noted by some other reviewers, the foot pedal is not great, but is still a marked improvement over any other `stock' pedals to date. After using the kit for about a week, the foot pedal broke (9/30/08). There is a small metal tab inside the pedal that hits a trigger/switch when the pedal is depressed. The next day (10/1/08) I called the manufacturer and notified them of the breakage. I was told that I had to complete a "Customer Receipt for Replacement Parts" and return it to them by fax (a bit archaic, but whatever...). I completed and faxed the form that same day (10/1/08). After about a week of not hearing anything from them, I called back and was told that nothing had been done with my original request because they "didn't stock replacement parts for the DrumRocker" because they "didn't expect it to fail so quickly" therefore, they could not fill my order. Nobody bothered to tell me this they simply ignored my replacement parts request. I am wondering how long they would have let that sit had I not called them. The customer service agent with whom I spoke also told me that despite there not being replacement parts, he would "do me a favor" and get one shipped. After a week on inaction, they acted as if THEY are doing ME a favor by shipping a replacement for a defective part after ignoring the request for a week? When the replacement part arrived a few days later it did not work. To replace my faulty bass pedal, they sent a hi-hat pedal - I guess the two are similar, but the switch inside seems to be different. The original bass pedal will register multiple consecutive hits as a bass pedal should. The replacement hi-hat pedal they sent me would only register a single hit, and not subsequent hits unless there was a 1-2 second pause. Presumably, this is how the hi-hat pedal is supposed to work. The next day, I called back and explained what happened previously and what was going on with the replacement pedal. I specifically told them that there seemed to be a difference between a DrumRocker foot pedal and the hi-hat pedal they sent me as a replacement. The parts department sent another replacement pedal; unfortunately, they sent me ANOTHER hi-hat pedal - which we had already established does not work... At this point, I am pretty miffed. The second (wrong) replacement pedal arrived the evening of Friday, 10/10/08 which meant that I had to wait through their 3-day weekend to make yet another phone call. After waiting 15 minutes for my call to be answered, I told them that I wanted to speak with a manager - this request was met with resistance. It took 5 minutes of talking to them so they could "find" my account - they also took my phone number "in case we get disconnected". Once they had all of my info, they asked me if I could hold on so that they could transfer me to a manager... yeah, that never happened. Instead, they disconnected me (accidentally?), and despite taking my phone number "in case we get disconnected" (their words), nobody bothered to call me back. I tried harder than any customer ever should, to give them the opportunity to make this situation right - they simply were unwilling or unable to do so. The only positive here is that Amazon.com HAS stepped up and IS taking care of this. They shipped a replacement for overnight delivery on the day that I reported the issue to them. This is why I shop here.