Bests & Worsts Reviews from Amazon

I have 100mgbs wifi, however, the signal strength is not satisfactory throughout my apartment. I had hoped a range extender would correct this problem. I found a recommendation & link to a deal on a Netgear extender in one of my newsletters. The description, customer reviews & price seemed to indicate this model was a good choice. Arrived quickly & I was anxious to try it. After 2 hours of attempting a link by WPS setup, I called the recommended tech support. I admit I was unprepared for the following actions. The tech asked for remote access, & I allowed it, even though I was uncomfortable with the idea. My thoughts were, it was a reputable product so I could trust the support. The "quick & easy" call lasted almost 3 hours without resolution of the whole problem. Meanwhile, the techs alterations to my laptop were faster than I could follow. He was communicative, but between his accent & the speed of the changes, I was not thoroughly following every step. The Netgear device was linked on 2g, but would not link to the faster 5g channel. The tech decided he would need to have his supervisor call me the next day. We scheduled a call time. He had convinced me I needed their firewall & security program. The next step was to charge my PayPal account. My options were $149 or $299. Thanks to my bank & PayPal, despite several attempts the payment did not complete! It is now the next day, I have researched both Netgear & Softtree & count myself lucky that the process did not complete! Buyer Beware, Netgear has aligned itself with a company that will cost you dearly for the "solution" & problem resolution!