Bests & Worsts Reviews from Amazon

Purchased this Jeep for Christmas for our son, put it by the tree for Christmas and it doesn’t turn....AT ALL. The steering in the front is jammed or just not working so all it does is go forwards and backwards. We tried to get ahold of customer service for weeks via phone and e mail, I would spend upwards of an hour on hold and I never once spoke with a human being. I gave them some extra time and tried to be patient due to the holidays and still nothing. Amazon made it right, and I appreciate THEIR customer service GREATLY, but am VERY disappointed with Best Choice. I have learned never to purchase expensive toys online EVER. It is a much safer bet to get it from the store where you can directly speak with a human being or bring it back if there are any issues.