Bests & Worsts Reviews from Amazon

When I first got this TV I left glowing reviews. I really loved it. I left it unedited so that you can see how happy I was, and then how quicly disappointed I become. Update below. UPDATE: 13 months later, it stopped working. First I started noticing little glitches. It would hang and never recover. I'd have to restart it to get it going again. Then one day it didn't recover and system restore was the suggested option. I did that. Worked fine for 2 days, then it said it had an update. Did the update and it never turned on again. The LED is lit, but it will not turn on. TONS of articles and videos about this issue with this TV, I did all the suggestions. Still won't turn on. Contacted Hisense support. 13 months, so "sorry you're past the 12 months hardware warranty.". However, the support agent said they could "request" a manual update. Meaning they'd send me a link to download an executable file that's supposed to fix the issue. Of course, the download for this fix to a KNOW ISSUE isn't posted on their website, so customers can access it easily. After giving them a copy of my purchase receipt, and the TV's serial number, now they want my home address. For a software download. I ask why they need my address for a download link, double-talk ensues. I give it to them. Now I have to wait 24-48 hours for the link. What? I just jumped through every hoop, and you can't just give it to me? Worst costumer care ever. If this is a KNOWN ISSUE, why do you have to jump through so many hoops for the software fix? Why isn't this a download on the support page of your website like EVERY OTHER electronics manufacturer does? Suffice it to say I'm not as happy as I was when I purchased it, and now Hisense's handling of this issue and overcomplicated hoop jumping just to get a possible fix adds a level of frustration and ridiculousness that makes me never want to trust this company again. If a year is all you expect out of a TV, then get this model. UPDATE #2 Finally, 5 days and 3 phone calls later....I got the email with the firmware. It didn't work. Contacted support again and supposedly someone is going to contact me to schedule a service call. TV has been out for a week now. Update #3 It's about 3 weeks later. Hisense did finally schedule a service tech to come out. He replaced the board, and the TV started up and worked again. It's been about 7 days, and it's still working. Still not sure if it was the update or the board just went out on its own. Tech says it could be either. Bottom line Hisense did fix it. It wasn't easy, or timely, and the customer support wasn't good..too much run around..but at least I have a TV again. Not sure if I'll trust another update. May just stick a streaming stick in it and stop using its smart features and disconnect it from the internet altogether. Considering all that has happened, I raised it to 2 stars. Quality control and customer support needs to be better. Final update- It finally died today. Just kept turning itself off, then will just go black 3 seconds after restart. 6 months ago a huge area of the screen turned brown. It won't factory reset, it won't recognize it won't uninstall any apps, remove my profile...it won't do anything except go in circles claiming a storage issue, but it won't let me uninstall anything. Hisense support said they'd send me the firmware, but as I mentioned above it's not on their website, they have to send you a link..and lucky me, apparently their systems have been down more than 10 days now. It's going out with the trash tomorrow. I gave it a shot. Never again.