Bests & Worsts Reviews from Amazon

I loved the NutriBullet when I got it, I used it every day. I purchased mine directly from their website. I even posted on my blog how awesome it was and recommended it to others. After having it about a month it sprung a leak, I had smoothie all over my counter and dripping down through the power base. I unplugged it and sent an email to customer service. I received no answer from them after three days so I tried to call them, after wading through a sea of voice prompts I finally received a message that said their customer service queue was full and to call back later - wow, no answer to email and they won't even take my calls. After about 5 days I received an email saying they'd replace the unit and even waive shipping since it was less than a month old. Cool, that worked for me, problem solved... or so I thought. When I replied back to thank them for the replacement I received another reply asking me a bunch of questions about what I was doing when it broke. Each time I replied to one of their emails it took at least two days to get a reply. They would ask me something and I'd answer, then I'd get a reply asking the same thing a different way. It was almost as if they were intentionally stalling to keep from replacing my NutriBullet. I tried calling again and this time the phone would ring twice and go to a fast busy signal, I tried several times over the course of a day and then emailed again. After a few more days of trying I was able to leave a voice mail and was told they'd call me back. Finally I received a call saying they were sending my replacement out and they'd just need a credit card to charge the shipping to even though I was told I wouldn't be charged for shipping... since they stalled for two weeks now I was past my 30 days but eventually did get it shipped without paying. That was over 2 weeks ago and I was told I would receive my replacement in 7-10 days. It's been over a month since I had the problem and first contacted them. I've made half a dozen phone calls and traded a dozen emails with them and still don't have a replacement. If you decide to get a NutriBullet just be aware that if it breaks and you don't have a local retail store that will swap it out for you that you are in for one of the most frustrating experiences you've ever had. I still don't know when I'll get my replacement and most definitely wouldn't recommend others to buy one. Stupid NutriBullet. **UPDATE:** On 10/17/12... after 21 emails, 4 phone calls and 5 weeks I received my replacement. I've used it a few times but to be honest after the ordeal to get it replaced I'm a bit burnt out on it. I'll definitely not purchase anything from this company again.