Bests & Worsts Reviews from Amazon

There is a giant flaw in this product, and I'll go into detail later. The TLDR is this: The battery inside the mouse will last at best 15 seconds off the mouse pad. Once you get it back on the pad, it can take 5-10 seconds before it starts responding again. Which is always great when you are gaming and inadvertently go off the mouse pad. You lose your ability to game for several critical seconds. This is marketed as a gaming mouse. And it meets that criteria for the most part - it can handle very high resolution movements, it is stylish, multiple buttons, etc. It does the custom RGB LEDs on both the mouse and pad. I've had this mouse for about 6 months. These are my impressions: Positives: It looks cool and the LEDs are stylist. The DPI step up/downs are fantasitic. The mousepad is nice, it's heavy, the mat is reversible to change between a hard plastic surface and a fabric surface. The negatives: The mouse is very lightweight. This makes it easy to move but it also makes it easy to move to much. It has a cheap feel to it because of the weight... it just doesn't feel like it's well constructed. The software that drives the LEDs is junk. First, it requires updates like every other freaking day. That is annoying as heck. Second, it REQUIRES a username and password to use. WHAT? It also requires internet access! Third, they state that software this just programs the device with the patterns you design, but in practice that's not how it works. If you fail to load the software, the LEDs slowly flash on and off in a variety of colors. The mouse/pad will not keep it loaded once you reboot. My experience with the poor quality left me feeling ripped off. The left button wore out within a few months. The battery on the mouse only lasts a few seconds off the pad, and sometimes it just stops working altogether, prompting you to unplug the USB from the pad and straight into the "wireless" mouse. Issues with support: I've been working with technical support for about a month to RMA this expensive mouse so I can game with it. They are not negative at all but they are extremely slow. Supports response time between emails varies between about 3 days and 2 weeks per exchange. Their auto-response when you send an email states they'll get back to you in 24 hours... this is a lie. It's 3 days minimum. When I finally got my RMA instructions, I found out they don't cross ship, so you have to mail them the mouse and pad (they actually asked for me to send it in the original box, after 6 months of ownership!) and wait for them to receive and process the RMA then send you another at their leisure. And since I don't have a printer (to print the label) or a box to ship the two components, I can't return it to them easily. I've got to do all this from work which is problematic for me. I just bought another wireless gaming mouse (logitech g305) so I can continue using my computer while I ship this unit back to them and wait the 1 or 2 months for them to get it back to me... Between the poor quality, the terrible driving software, and the extremely slow support, I'm considering just throwing it away. Razer... you need to try harder.