Bests & Worsts Reviews from Amazon

MaxxAir 00-07500K MaxxFan Deluxe with Remote. Everything worked fine for the first 6 months. Then the fan slowly stopped responding to the remote. I replaced with new batteries and that didn't help. When non-response reached about 75% of the time, on June 11, 2018, I called MAXXAIR customer service. They said they would replace the remote and asked for the serial number. I was away from my RV until 7/6/2018 and called them back once I had the serial number. You press 2 for Retail, then Press 1 for technician. Their system then puts you on hold a few minutes, then hangs up on you. I tried twice more that day and once the following day. Hung up on. I emailed them on 7/7/2018 and received no response. I tried calling again on 7/8/2018 and finally it rang through. I explained the situation again and they said they'd call me back later that day. They never called me. I tried their phone system again today, 7/11/2018.. press 2, press 1, then I'm on hold for 20 minutes and it just hangs up. Today I'm writing to inform others about their poor customer service when something goes wrong with their product. REVISED: 3 weeks after 7/11/2018, I finally did reach the original customer service person and he shipped me out the part under warranty and my fan/remote are working together again. This was a LOT of effort for the result.