106
people found this helpful, as of 2023
ranked #247,948 most helpful
out of 571,544,897 reviews
★☆☆☆☆
No Phone Service and No Customer Service
With the MagicJack Plus I have successfully made calls to cell phones and VOIP phones, but have not been able to call land lines. I can't even reach the land line in my house. I contacted their "customer service" by online chat (apparently the only way) two weeks in a row. Each time, the agent had me do all the obvious things, and finally said they were transferring me to "one of the top 10%" of their customer agents. The super agent repeated the ordinary agent's steps. Then they said they would resolve the problem and contact me when they had. I have yet to be contacted, and I have yet to get service.
Looking at the Amazon reviews, Magic Jack's business model is clear. Three quarters of the reviews are either 5's or 1's. It's a flip of the coin whether your service works adequately. If it does, people are ecstatic at the low cost. If it doesn't, Magic Jack blows them off. At this price it's your call whether it's worth the coin flip.
