Bests & Worsts Reviews from Amazon

I purchased this mattress in September 2017. In July 2018 (less than a year after owning this mattress) I noticed there was mold on the underside of it. I immediately reached out to Amazon who told me I would need to reach out to the manufacture LUCID since the warranty was directly through them. I wasn't at all worried and thought I would receive warm and helpful customer service given the previous reviews I read but that is not at all what happened. My first response from the vendor asked to know what type of base I was using (as wood based can cause mold) and asked for pictures of my base. That is completely understandable to validate that I was using the appropriate base. I sent them a picture of the metal base I was using so they knew that was not the cause of the mold. From there I was then told that since I had my mattress for 10 months (even though they know from the beginning how long I had my mattress) that I was responsible for the mold because mold can be caused by spills, accidents, or sweat and my warranty was no longer valid as it was my fault. Here is where I got frustrated. First they wanted to assume I was using an inappropriate base, then they blamed the mold on something else when that proved not true. So do they just look for ways to make your warranty void? They offered to send me a free waterproof mattress protector but I had already purchased the waterproof protector and had been using it since day 1. I've haven't spilled anything on my mattress nor have their been any accidents. So this left sweat as a potential culprit. I am utterly appalled that a mattress company expects it's consumers to never get hot in the middle of the night of they'll suffer the repercussions of moldy mattress and an invalid warranty. It just goes to show how little faith they have in their own product if that is the case. I took all the steps necessary to ensure proper care of the mattress I purchased but I am still at fault according to them. I am still waiting to hear back per my last email but so far the best they've offered to assist me is 50% off a new mattress. The last thing I want is to waste even more money on a mattress that seems inevitable to grow mold no matter what precautions you take.