Bests & Worsts Reviews from Amazon

Bought the 2 year warrantee for my daughters kindle and I just called them to replace it for a charging issue. After 2 hours on the phone, I was told that they were not going to replace it because "the protection plan had expired" NOT True! I explained to the csr I was on their site and my coverage dates were until 12/15/2013 also on my contract from them stated 12/15/2011 to 12/15/2013. I asked to speak with a Manager, I was given a lead (nice kid, but no authority). He stated that he could not honor the plan because the dates on all of the contracts are almost always wrong (WHAT?) He stated that the dates for coverage start when you purchase the item, not when you purchase the insurance.. I read him the legal info written on the contract square trade sent me, and it differs from what he was telling me. My contract clearly states my coverage starts 2 days after warrant purchase! He proceeds to tell me that they will not honor it. I then asked to speak with his manager.... He stated his manager was busy and he would call me back later. I will let everyone know what they say. I believe they are contractually obligated to fix my daughters kindle. Very disappointed