Bests & Worsts Reviews from Amazon

I purchased this router to replace my 3 month old Netgear Nighthawk router that now needs to be reset every day. During installation, the little blue light was solid on. (Meaning it was connected.) Any setting change, it would just slow flash. (Meaning lost internet connection.) After 4 hours, I finally got it to work as an access point (not wireless). I went to my office (30 feet away from my Netgear wireless router) to hard wire the access point to an ethernet cable. My wireless signal was 46 Mbps from 5 feet away from this router. I connected back to my Netgear router (30 feet away) and I was getting 48 Mbps. I couldn't get this thing to do ANYTHING worthwhile. After 5 hours, I packed this thing up and prepared it for return. This thing is a complete failure for speed. The installation document was obviously written when the router had old software, because the steps didn't match anything. The app seemed to work OK. I do not recommend this router for anything, unless you like banging your head against the wall. After all that, here is what the company responded with. I am Cola from Speedefy, We noticed your review about our product failure for speed. I have reported your question to our technical department, we are willing to listen to the opinions of customers, and continue to improve our products. We sincerely apologize for bringing you inconvenience. So although you have already applied for a refund from Amazon, we still want to do something that could win your trust back, we prepared a $15 Gift card to express our apologies. Is that okay with you? Customer satisfaction is very important to us. Speedefy values you as our customer and we will strive to regain your trust in our brand. Looking forward to your reply. Hope you have an amazing day! Customer Service Team Now, I can appreciate the seller.... BUT!!!!!!!!! I said that their response was very appreciated and thanked them. Here comes the good part. I thought they were being nice due to the time wasted on their product. No, no, no, no!!!!!!! They wanted something much worse in return. If you are satisfied with our solution and customer service, could you kindly help to delete your original review or update it to 4 stars with our service? I am awkward to ask for this extra help, but your satisfaction is really important to my working performance and our Small Business. Do hope you could help. Just click your review link and update or delete it: In the "Product Reviews Written by You" interface, you can see the comments that buyers have left before. Below the comments, there is Edit Review and Delete Review buttons. Click to proceed accordingly Operate. This is highly expected and will bring huge warmth and hope to me and my work. Please let us know if you have any other suggestions. Best Regards, Cola I will not be party to those trying to screw Amazon customers for their own profit. I don't know you customers, but I do know that reviews help to weed out the inferior products. $15 in my pocket to screw the Amazon customers just doesn't wash and I will not compromise my morals. Deal with them as you wish, but you have the full story about the ugly side of sellers.