Bests & Worsts Reviews from Amazon

Just over a year ago I purchased two Breville Kettles on the basis of good Amazon reviews. ( We became accustomed to the convenience of electric kettles during a sabbatical year in England and after we returned home, we tried a number of (plastic) kettles, none of which lasted more than a year or so. We were looking for something more durable and troublefree. ) The Breville Ikon kettles seemed to be just that during the first year of regular use. However, our kettles (one in personal use and one a gift to my son's household) have developed a disturbing pattern of turning themselves on. We have been in the habit of leaving the kettle plugged in between uses. Almost always with water in it. And it functioned reliably for a year. But now the kettle will occasionally switch itself on and start to boil. So far it has also turned itself off..... When I phoned the Breville customer service line to discuss this problem, I was informed that I if read the instructions I would see that the kettle should not be left plugged in when it is not in use. "Plug it in to use it and unplug it after each use." Well, we can accommodate that limitation, but I do not find it convenient. Not to mention the naggling fret of what might happen with a kettle which has developed an attitude of " I'll boil when I want to" . Nice product, but NOT the durable, trouble free one we hoped to find. One star because it so failed our durability hopes.