Bests & Worsts Reviews from Amazon

I was in the market for a new mattress. A few years ago, I bought a Textrade Inner Spring Pillow Top Mattress in a Box, Full and LOVED it. Unfortunately, it had gone way up in price, so I searched around for something different. After looking at several options, I landed on the Brentwood Intrigue for price. it was delivered on time. I was very surprised when I unrolled the mattress. Unlike the Textrade, this mattress never rose. It remained flat and was definitely not 7 inches thick - more like 5. The first night sleeping on it was terrible. While the description says there is quilting between the springs and the top, but I didn't feel it. The springs stuck in my back. I finally had to layer several comforters beneath me just to sleep in semi-comfort. I would have been more comfortable sleeping on plywood than this mattress. That is no exaggeration. I was so upset. I should have just ordered what I knew was quality, instead of going by price. I just figured I was out $183. I doubted I'd get a refund. However, after putting $300 out for the Textrade, I contacted Amazon. Amazon customer service was GREAT. They said the item was defective, lined up a pick up so I could get a full refund. The company missed two pick ups. I contacted Amazon, because I was afraid it would hurt my refund. Amazon contacted the company again. They picked the mattress up the next day and I had my refund by the night of the pick up. The service was really incredible and I thank Amazon for that. I do not recommend this mattress, but I can say that Amazon's return policy worked for me in this situation. Don't hesitate to contact them if you get a defective product.