180
people found this helpful, as of 2023
ranked #190,011 most helpful
out of 571,544,897 reviews
★★☆☆☆
Buggy, slow, inconsistent UI
This is my fourth TiVo box, and I upgraded only because the hard drive in my Series3 died (for the second time in 3 years), and I didn't want to pay Weaknees $250 for a 1TB replacement drive. TiVo got me with their upgrade offer of $100 off on the Premiere XL, so I got it for "only" $399 and bought it directly from TiVo.
I've had the unit working for about a week now, and I am definitely less than impressed. As others have noted, the UI is very inconsistent, and there are numerous areas where you default back into the old, 480i Series2 or Series3 screens. There is still the inconsistency between Netflix and Amazon pages (which also use the low res screens) and the rest of the UI. Worse, the screen often flashes or turns grey for a moment as the unit switches resolution from 1080i so that it can display the lower res screens. It is still unacceptable for a company that built its reputation on a simple, great looking UI to produce software that looks like this, but I have gotten used to it somewhat. But my wife saw these transitions the other day and remarked "uggh, that looks awful".
My unit has crashed -- and I am mean a hard lockup -- twice in the 6 days or so it has been powered on. I had to unplug the unit and wait for the lengthy reboot process both times. If TiVo is going to build such flaky software, they need to put a reset button on the front of the unit. It is a total pain to have to deal with these crashes, especially when the system is in the middle of a recording.
From a feature perspective, the system still will not stream from a media server unless you install 3rd party (in my case beta) software. The system still wants to copy over the entire file, although you can start playing it quickly after the copying starts. Given the competition from extender boxes from various companies, this is just unacceptable.
Did I mentioned that the UI is slow? Yes, it is slowww[...]
TiVo also (at the request of copyright holders I assume) continues to lock down more and more recorded content, so you cannot save it to another computer or media server to play back later. The vast majority of my recordings on this box now prohibit transfer to any other device. I respect copyrights, and it really bugs me that TiVo is treating everyone like a crook.
Overall, I don't know what TiVo has been working on for the last 3-4 years. The software on this box is clearly immature -- it is clear no better than beta quality, and with all the crashes it might even be alpha. It is clearly not feature complete. I have hopes that it will improve as TiVo pushes out updates, but my 10 year love affair with TiVo is strained at this point. This system is NOT a worthwhile upgrade from the Series3, and it really makes me question how long TiVo will be around if this is the quality of products they are pushing out the door.
April 2010 · Electronics