Bests & Worsts Reviews from Amazon

IN JULY 2019 I WROTE: This makes delicious coffee that is an absolute pleasure to use. I have had every price range of coffee makers and when I moved recently, it was time for a new one. This is amazing and worth every penny. The small capacity is perfect for morning brews and in small amounts. Very accurate for taste, therefore. So simple to clean. I only use bottled water in this machine and the taste is terrific. ONE STAR REVIEW! THE POT IS CHEAPLY MADE, CUSTOMER SERVICE KNOWS THIS: It has been exactly 6-months since I purchased this coffee pot. About one week ago, the pot stopped working correctly even though I carefully took care of it. It only made between 3.5-4 cups of coffee that was extremely bitter. There were times when the pot did not work at all. Long story short, I have used very high-end coffee makers in the past and yes, I have a very solid college education...so I do know how to properly use one. So, I called into Amazon...long story short...the Amazon rep was required to call Zojirushi US in CA. The customer service fellow at Zojirushi was rude...over-talked me...acted as though I could not read nor understand their coffee maker instructions. Questioned everything as if I was to blame! I even stated to them that I thought it was an anomaly as the coffee maker was wonderful until then. Just a fluke...or so I thought. That was when I was told sorry, the pot only has a 30-day warranty and I would have to pay to have it fixed. Um...no.... The customer service rep was flip and said sorry...too bad. Nothing we can do. I pointed out that Amazon confirmed that I had purchased this within 1 year's time...and elsewhere their **online** warranty claim is for that length of time. I was told sharply from Zojirushi rep that they were filing a complaint against Amazon's rep. That wasn't fair...Amazon was doing a good job I thought. Ah...the story goes on but you get the gist. (1 week later I was called back by the reps a second time as a "courtesy" asking to "fix" my coffee pot for an upcharge. I already had the replacement from Amazon! Thank you Amazon for following through). My family and I have purchased Zojirushi products for many years...decades in fact...even sought out their products when they were difficult to find. However, this week, Amazon sided with me and sent me a new pot for free. Thank you Amazon!!! However, I publically declare that i will never purchase another Zojirushi product again...they have obviously changed. Yes! I have the replacement coffee pot and using it daily. It is fabulous and I would write the initial review all over again. However, only time will tell if this replacement will last over 6 months or not!! I suspect it will not...now that I have had a good dose of the attitude issues from the customer service staff at Zojirushi. I think these are made to last but a short time...and I suspect I am not the only one complaining! Thank you for considering my review! ---- I am a very long-time Amazon subscriber and consumer and with big THANK YOU to AMAZON for your great support!