Bests & Worsts Reviews from Amazon

We purchased this tent back at the beginning of June, didn’t get to use it for the first time until the end of July. First time use of it was perfect and we were in love! Great size, was sturdy & kept the rain out. We dried it nicely and packed it up making sure to be careful with all the poles. Everything was fine, in August we went to go use it again. It’s was fine being taken out and when we were stalking the back side down it ripped. I thought it might have been us but there was no tension on the fabric or area around it. It was just tore right at the seam and goes out so much that I didn’t think I could sew it. It sucked but I figured it was no big deal we would contact the company and see what can be done. I emailed customer service 4 times with zero response, I tried calling after getting no email response and waited on hold for 30 minutes before being cut off. It’s shame because we really liked this company, we have one of their chairs and planned on purchasing a smaller 4 person tent and canopy next camping season but I’m surely not now. This was our first instant tent and went with this company due to how good customer service was. I just wouldn’t chance it, this was a very expensive tent and didn’t even last two camping trips and couldn’t even get a response from the company. Update: We never did receive a response from the company or customer service. We decided to get a Coleman Montana this year. Has been great and no issues. Would never buy from this company again.