Bests & Worsts Reviews from Amazon

I find this to be a high quality table - but as has happened to a number people whose reviews I read before ordering - it arrived damaged. The table top came severely dented, as shown in the photo, and a bolt underneath the table had been sheered off. Aside from the damage, though, the table is sturdy, the stainless steal is heavy gauge, and the casters are truly heavy-duty, commercial quality. The legs are not stainless steel (they are galvanized) - but they are chrome-coated and look good. I'm really amazed that a manufacturer of this level of quality would continue to package its product in such a sloppy way that leads to high damage rates. UPDATE: I ordered a SECOND table to replace the one that came damaged and IT WAS MORE BADLY DAMAGED THAN THE FIRST! There is absolutely no padding in these boxes to protect 70 lbs of metal sheeting from denting. Worse, Amazon initially only offered to refund $50 (20%) of the purchase price. I had to go through two levels of supervisors in order to receive a $75 credit for keeping the damaged table. I also told them that the box came so badly damaged that they'd have to send someone out to package the FIRST damaged table. Two different customer service reps said that would be fine. But when UPS showed up to pick up the table they said they had no ability to pack up merchandise so I'd have to find a box to pack it in and pack it myself - and there would be an extra charge to have them make another delivery attempt. I've been a loyal customer of Amazon for 15 or more years, often ordering thousands of dollars of products each year. Never before have I had such a poor experience with customer service. I've always considered them top notch, making me feel comfortable with making large purchases constantly. I surely hope that my experience is not reflective of a change in how they value customers.