Bests & Worsts Reviews from Amazon

This is not a smart phone, sort to speak, it is an extortion, I use my phone for 4 basic functions; phone calls, texting, email and media (music, photos, and videos) that is it I can care less about the 1000's of apps that does nothing for me. So here it is a nice sleek design with great dynamic perspective and that is about it. You can take some great pictures but once you move them to a computer and remove them from the phone to get space back you can not put them back on (no drag and drop functions). You must use the cloud service. When I got the phone I also purchased a protective case with it and the case interfered with the voice piece so people did not understand what I was saying. Amazon said remove the case, WHAT now I have an expensive sleek piece of crap that is unprotected and it was a "Amazon Case" for the phone.. I was told that an update would fix the problem, and to put the case back on when the update was completed, did that now the phone is slower then a snail and the touch functions are non existent. But there are bigger problems. I installed the Amazon Music application to my computer and got all 11480 of the music imported with no issues, created a playlist and wanted to just simply sync the playlist music to the fire phone. Well that cannot be done, you basically have two options 1, upload 250 songs at a time to the Amazon cloud, (about 2 hours) then download the songs to the phone (about 3 hours) then delete the files from the cloud and start the process over again. or 2. pay Amazon 24.99 for 250,000 songs a year and run into larger upload and download times, even if you have the space on your computer and phone to store the files. WTF you can not drag and drop simple music files to a phone that is directly connected to a computer? This is programing 101. When I contacted Amazon via chat to see if there was something I was doing wrong (which I know I was not) I basically was told that I have no choice but to use the cloud service. I even offered several times to fix the issues for them. Now Amazon did refund me the 24.99+ tax (and I will advise all of you that do purchase this phone to do the same fight them tooth and nail because this is crazy, stupid and just plan insulting). Over the course of several hours I was transferred a great deal of customer service people who did not even know how to spell fire phone before I got to the refund. The chat text is below. Once I was done with the chat Amazon had someone call me which was yet another 2 hours. You can see in the text that I was really trying to help. But I have come to the understanding that Amazon has NO intentions of adding this simple drag and drop function. They only what to nickel and dime you. If you want to put your files on the cloud and have no issues with it then great, however if you are a computer person like me who knows that no one really knows what the cloud is and does and you not want to share your information, or store your data somewhere in the world then DO NOT BUY THIS PHONE. That is all I got to say other then I am going to return it and get a different phone, because AT&T rates are much better then Verizon's. The text message below has been edited only because I have changed my phone number from the messages other then that it is what happened. It is unbelievable....It is almost comical... Here it is. Text Messages: You are now connected to Jitender from Amazon.com Me: Hello I have created a play list in Amazon Music on my computer, and would like to sync that play list to my Fire phone how do I do that ?‎6‎:‎26‎:‎13‎ ‎AM Jitender: Hello, my name is Jitender. I'll certainly try to help regarding your concern.‎6‎:‎26‎:‎15‎ ‎AM Me: My Fire Phone connected to my computer and have Amazon Music Running my computer‎6‎:‎27‎:‎33‎ ‎AM Jitender: A member from our retail team needs to help you in this matter. Please allow me a minute while I can transfer your chat to that department. ‎6‎:‎28‎:‎14‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Rajaa from Amazon.com Rajaa: Hello Rick.‎6‎:‎29‎:‎12‎ ‎AM Rajaa: My name is Rajaa. I'm with Kindle Support. I'll be happy to help you! ‎6‎:‎29‎:‎16‎ ‎AM Me: Hello‎6‎:‎29‎:‎17‎ ‎AM Me: Can you see my questions?‎6‎:‎29‎:‎31‎ ‎AM Rajaa: A Retail Specialist is the best person to help you with this. Please wait while I transfer this conversation.‎6‎:‎30‎:‎47‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Amazon from Amazon.com Me: Hello, I have created a play list in Amazon Music on my computer, and would like to sync that play list to my Fire phone how do I do that?‎6‎:‎31‎:‎44‎ ‎AM Me: My Fire Phone connected to my computer and have Amazon Music Running my computer‎6‎:‎32‎:‎05‎ ‎AM Amazon: Hi Rick, My name is Lebo I will look into that for you‎6‎:‎33‎:‎22‎ ‎AM Me: thank you‎6‎:‎33‎:‎38‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Sravya from Amazon.com Me: Hello, I have created a play list in Amazon Music on my computer, and would like to sync that play list to my Fire phone how do I do that?‎6‎:‎35‎:‎59‎ ‎AM Me: My Fire Phone connected to my computer and have Amazon Music Running my computer‎6‎:‎35‎:‎59‎ ‎AM Sravya: Hello‎6‎:‎36‎:‎13‎ ‎AM Me: hello‎6‎:‎37‎:‎15‎ ‎AM Sravya: Can you hold on for a minute or two while I look in to this for you?‎6‎:‎37‎:‎26‎ ‎AM Sravya:. From the Home screen, tap Music. ‎6‎:‎39‎:‎44‎ ‎AM Me: Home screen on the Fire Phone?‎6‎:‎40‎:‎28‎ ‎AM Sravya: Yes‎6‎:‎40‎:‎32‎ ‎AM Me: ok‎6‎:‎40‎:‎37‎ ‎AM Me: done‎6‎:‎40‎:‎46‎ ‎AM Sravya: Have you created playlist on Cloud player for web or cloud player for PC application?‎6‎:‎41‎:‎14‎ ‎AM Me: I have created a play list on my computer in the Amazon Music Application‎6‎:‎41‎:‎54‎ ‎AM Sravya: Okay‎6‎:‎42‎:‎00‎ ‎AM Sravya: Please click the below link and login and let me know if you can see the playlist there:‎6‎:‎42‎:‎40‎ ‎AM Sravya: http://www.amazon.com/musiclibrary ‎6‎:‎42‎:‎40‎ ‎AM Me: No I can not‎6‎:‎43‎:‎20‎ ‎AM Sravya: Okay Rick ‎6‎:‎44‎:‎08‎ ‎AM Sravya: Please be on hold‎6‎:‎44‎:‎13‎ ‎AM Me: I should be able to sync my music to my phone without using the cloud. Every other smart phone has that option.‎6‎:‎44‎:‎48‎ ‎AM Sravya: I understand Rick ‎6‎:‎46‎:‎03‎ ‎AM Sravya: Is your computer connected to Internet?‎6‎:‎46‎:‎03‎ ‎AM Me: yes‎6‎:‎46‎:‎10‎ ‎AM Sravya: Have you created the playlists from the cloud library as Playlists you've created or updated within your Computer library are not automatically saved to other devices.‎6‎:‎48‎:‎22‎ ‎AM Sravya: To share playlists across devices, you need to create them from your Cloud library in Amazon Music for PC and Mac‎6‎:‎49‎:‎17‎ ‎AM Me: something tells me that I am not going to be happy with your answer. I created a play list in the amazon music application on my computer‎6‎:‎49‎:‎17‎ ‎AM Sravya: Yes Rick ‎6‎:‎49‎:‎55‎ ‎AM Sravya: You've to click the "Cloud" icon and create playlist‎6‎:‎49‎:‎55‎ ‎AM Sravya: and only then it will be shared‎6‎:‎50‎:‎05‎ ‎AM Me: That sucks I have over 4500 songs, now I have to pay an extra 24.99 on top of all the money spent on my music. This is crazy I am continuously getting more frustrated with this phone. This is extortion. ‎6‎:‎51‎:‎22‎ ‎AM Sravya: I'm very sorry for the inconvenience caused‎6‎:‎53‎:‎32‎ ‎AM Me: I believe that syncing music from a computer to a device (the Fire Phone should be a no brainer) I am not happy with the options on this phone it is just paying more money for something I already paid for. This is simple MP3 and iPhone music syncing.‎6‎:‎53‎:‎45‎ ‎AM Me: Is there a developer kit for the Fire Phone I can download to fix this I am a computer programmer and highly experienced computer coding expert?‎6‎:‎55‎:‎14‎ ‎AM Sravy; can you please be on hold while I transfer to Fire phone team ‎6‎:‎56‎:‎16‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Rajaa from Amazon.com Me: I am not happy....I believe that syncing music from a computer to a device (the Fire Phone should be a no brainer) I am not happy with the options on this phone it is just paying more money for something I already paid for. This is simple MP3 and iPhone music syncing.‎6‎:‎56‎:‎58‎ ‎AM Me: Is there a developer kit for the Fire Phone I can download to fix this I am a computer programmer and highly experienced computer coding expert?‎6‎:‎56‎:‎58‎ ‎AM Rajaa: Hello Rick.‎6‎:‎57‎:‎00‎ ‎AM Rajaa: A Retail Specialist is the best person to help you with this. Please wait while I transfer this conversation.‎6‎:‎57‎:‎16‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Yuvarani from Amazon.com Yuvarani: Hi, Rick.‎6‎:‎57‎:‎44‎ ‎AM Yuvarani: This is Yuvarani from Amazon. I'll be happy to help you. ‎6‎:‎57‎:‎46‎ ‎AM Me: Hello, I believe that syncing music from a computer to a device (the Fire Phone should be a no brainer) I am not happy with the options on this phone it is just paying more money for something I already paid for. This is simple MP3 and iPhone music syncing.‎6‎:‎57‎:‎49‎ ‎AM Me: Is there a developer kit for the Fire Phone I can download to fix this I am a computer programmer and highly experienced computer coding expert?‎6‎:‎57‎:‎49‎ ‎AM Yuvarani: Let me check that for you.‎7‎:‎00‎:‎00‎ ‎AM Yuvarani: I'm sorry to keep you waiting. It'll just be a moment longer.‎7‎:‎04‎:‎19‎ ‎AM Yuvarani: Let me connect you to a member of our MP3 team. It will only take a moment.‎7‎:‎05‎:‎00‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Manveer from Amazon.com Manveer : Hello, my name is Manveer. I'll be happy to help you. ‎7‎:‎05‎:‎17‎ ‎AM Manveer : I need to transfer your concern over to our Customer Service specialists trained in this area.‎7‎:‎06‎:‎26‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Muthuraman from Amazon.com Muthuraman: Hello, my name is Muthuraman from the Amazon Kindle Support. I'll be happy to assist you.‎7‎:‎07‎:‎31‎ ‎AM Muthuraman: A Retail Specialist is the best person to help you with this. Please wait while I transfer this chat.‎7‎:‎10‎:‎01‎ ‎AM A Customer Service Associate will be with you in a moment. You are now connected to Abinash from Amazon.com Abinash: Hello, My name is Abinash.I'll be happy to help you.‎7‎:‎10‎:‎39‎ ‎AM Me:I am giving this phone a very bad rating, I also believe that I am still in the time frame to return this phone and get a refund because this is crazy. I am getting a transcript of this text conversation and will share it with everyone that is looking to purchase the fire phone because this is extortion. I am a computer expert I specialize in DR and Business Continuity the cloud is not mature enough to give me confidence that my paid for music Is safe. I am sure it is more secure if I pay Amazon more money for music I already paid for. But why would I pay more When I have the space to store it on my computer. The syncing of music is a no brainer and it seems to me that Amazon is nickel and diming their loyal customer. But the cloud is something that most people do not clearly understand the risks. And this BS of forcing your customers to upload their music , pictures, and other information is a very one sided and as_ hole extrotion ‎7‎:‎11‎:‎03‎ ‎AM Abinash: Please allow me a moment so that I can check it for you.‎7‎:‎12‎:‎43‎ ‎AM Abinash: I really apologize for all the troubles and hassle that you have faced.‎7‎:‎13‎:‎37‎ ‎AM Me: Stop Patronizing me and Just answer my question, it is below if you seem confused and just want to transfer me again to another customer service person who is not able to address my issues. Hello, I believe that syncing music from a computer to a device (the Fire Phone should be a no brainer) I am not happy with the options on this phone it is just paying more money for something I already paid for. This is simple MP3 and iPhone music syncing.‎7‎:‎16‎:‎22‎ ‎AM Me: Is there a developer kit for the Fire Phone I can download to fix this I am a computer programmer and highly experienced computer coding expert?‎7‎:‎16‎:‎22‎ ‎AM Abinash: I am still here and working on it please allow me some more minutes so that I can check it for you.‎7‎:‎17‎:‎18‎ ‎AM Abinash: Thank you for waiting,Rick ‎7‎:‎21‎:‎23‎ ‎AM Abinash: Please check this link:‎7‎:‎21‎:‎29‎ ‎AM Abinash: https://www.amazon.com/gp/help/customer...(See full link) ‎7‎:‎21‎:‎30‎ ‎AM Abinash: I don't mean to rush you, however the chat has been idle for a few minutes, and I'm wondering if we're still connected.‎7‎:‎25‎:‎04‎ ‎AM Me: I have already done this, and it does not allow for a simple playlist to be transferred to the fire phone. This is easy code which as been in place for years that amazon just refuses to add to the software‎7‎:‎25‎:‎37‎ ‎AM Abinash: Okay, Let me check it for you.‎7‎:‎27‎:‎41‎ ‎AM Abinash: Thank you for waiting,Rick ‎7‎:‎29‎:‎56‎ ‎AM Abinash: Rick, Please provide me your phone number I will connect your call with our phone support team, They will transfer your call with specialist team of Fire phone. And they will surely resolve your issue.‎7‎:‎31‎:‎07‎ ‎AM Me: Call me an on iPhone it is more reliable 500-999-7777. ‎7‎:‎32‎:‎30‎ ‎AM Me: I am done with this phone It is slow and basic functions have been removed to allow amazon to extort their loyal customers it is an insult and slap in the face ‎7‎:‎32‎:‎35‎ ‎AM Abinash: Yes sure.‎7‎:‎32‎:‎38‎ ‎AM Abinash: Thank you for phone number.‎7‎:‎32‎:‎39‎ ‎AM Me: your welcome. This Chat Message will be posted‎7‎:‎33‎:‎09‎ ‎AM Abinash: When your phone rings, please answer it.‎7‎:‎33‎:‎10‎ ‎AM Abinash: You may hear ringing while we connect you to Customer Service.‎7‎:‎33‎:‎10‎ ‎AM Abinash: Connecting your call‎7‎:‎33‎:‎10‎ ‎AM Abinash: Rick, I understand the frustration that you are going through because of this issue.‎7‎:‎33‎:‎31‎ ‎AM Abinash: I understand your situation. Had I been in your place, I'd reacted in the same manner.‎7‎:‎33‎:‎35‎ ‎AM Me:on the phone‎7‎:‎33‎:‎35‎ ‎AM Abinash:I truly understand how you feel about the issue that you had and we didn't mean for this to happen on your end as we value your loyalty for a being a customer of Amazon.‎7‎:‎33‎:‎56‎ ‎AM Abinash: Is there any thing else that I may help you with?‎7‎:‎36‎:‎42‎ ‎AM Abinash: Since we've been idle for 5 minutes, I'll need to disconnect this chat. If you still need help, please contact us again.‎7‎:‎38‎:‎57‎ ‎AM Abinash: Thanks for visiting Amazon.com. Take care!! Goodbye!! Have a Wonderful time!!‎7‎:‎38‎:‎57‎ ‎AM Abinash: It was a pleasure assisting a valued customer like you.‎7‎:‎38‎:‎57‎ ‎AM Abinash: Bye and take care. And that is all folks, Porky Pig Style phone is what it should be called.