Bests & Worsts Reviews from Amazon

I'm going to start with the 5-star comment. The food is of good quality and our cats LOVE it. For that reason, we will continue to order it. However, the packaging process quality needs work. Having some knowledge of manufacturing process control, I am aware there is variance in any process. The amount of food in each can is not nearly consistent enough. We discovered this because we feed our cats specific amounts and we weigh their portions on a kitchen scale. I can accept that a 5.5 ounce can might be somewhere between 5.47 and 5.53 ounces. And we've had those. But we've also had some cans that were significantly less than the weight on the label. This evening we opened a can and found it only had 4.97 ounces in it! That was the entire contents of the can, including the liquid. That's not a process variance. That's a process FAILURE. Someone in QC needs to get a better grip on the packaging process. When I pay for 5.5 ounces of food per can, I want what I'm paying for, not a can of food that's .53 ounces short! Amazon, please address this with your supplier. This is not what I have come to expect from Amazon over the years. You can do better. ** Update ** I've had to drop my review to 1 star. Something has changed with the food. The last 3 cases we've received are different than what we used to get. Instead of a pate, it is now more of a dull colored mush (see the attached pictures). It has almost no firmness to it and is much more liquid in texture than it had been. Additionally, something must have changed in the formulation of the food, because cats will no longer eat it. Initially, they did eat it. But two of them ended up with very loose, runny stool after eating it. I'm concerned that it has actually become bad for them. Now they just sniff it and walk away, even though they haven't eaten in several hours and I know they're hungry. To say I'm aggravated and disappointed is an understatement. First, we encountered the problems with the inconsistent amount of food in the cans and now we have useless "food" our cats won't touch. I am submitting a refund request for the last 3 cases we received and we will start looking for a different, better food for our cats.