Bests & Worsts Reviews from Amazon

I thought I had reviewed this already, my review must have dropped off. First of all, we purchsed the Eureka unit and returned it. It's essentially a glorified dust buster style and didn't have much cleaning power. I purchased this item based on a host of good reviews. Upon receiving and trying the unit, I was satisfied. It does clean well. Battery life is so/so and it is a pain to have to have a charger on the counter and remove it to charge. They should have a stand to place the unit in to allow it to charge like most units. We also had to purchase another very expensive battery, so that we have one on charge at all times. I have three kids and we use this until about 10 times a day, so having a dead battery is not an option. The problem is with Hoover and their rediculously poor (non-existent customer service). So our vacuum handle broke after about two or three months of use. Right at the stress point where the handle engages the rest of the vacuum, about midway down the unit. I called Hoover for a replacement handle and got a total BS runaround on the phone. They tried to tell me they didn't carry it. I had the web site up and gave them the part number off their own site with the price (if I were willing to just buy a replacement for just under 50 bucks). I went back on hold. She said they would have to order it. I said "you are hoover! who are you going to order it from?". Back on hold. it was clear they just didn't want to help me. When she came back she said I was out of their 30 day replacement service and had to take it to a service center. Mind you this is all supposed to be from their "Platinum Special Service" for purchasing a platinum collection item. What a complete joke. So then my instructions were to take it to a service center in town to be assessed as to whether or not a warranty would cover it. I called them and they stated that yes they would assess it and if in fact it was a warranty item, they would place an order during their next scheduled round of orders. TWO different shops locally said the same thing. It would be 4 to 6 weeks before I would have a new handle (if approved) and I had to leave the vacuum with them. I currently have the vacuum duct taped so that we can use it in our house hold and would have like to just continue to do so and install the new handle when it arrives. I have have to go at least a month without my "platinum" item from Hoover. I feel like creating a website for people to understand what type of service this company provides. Sure the reviews on this item are great, IF, you don't have a proble. Good luck if you do have a problem. UPDATE We went out to dinner last week at a local restaurant and notice the staff utilizing our Hoover Linx vacuum at the restaruant. Wouldn't you know it, as they came by our area to clean, their unit had the handle duct taped!!! I comiserated with the staff for a few minutes and shared stories before leaving. They have the same issue and will not buy another hoover product again either. Hoover, you stink.