Bests & Worsts Reviews from Amazon

This headset in my opinion is one of the best ones on the market. It does everything you want it to do and more. Unfortunately the design is flawed. I really wanted to be able to give it a 5 star rating. If you want something with advanced technology it doesn't get any better than this for the price. I could ride it on my motorcycle in town and the people I was on the phone with couldn't hear my engine or wind noise. Try doing that with a typical Bluetooth headset! I really liked this headset! Unfortunately the spot where it curves down over your ears has a design flaw. There is a section where the plastic is very weak. You can see where there is a space for them to route the wires that go to the speaker to each earpiece. In that section the plastic is small and it will crack. The headset is rated for outdoor use and the ads have images of people doing activities such as hiking etc. I used the first one just for voice recognition/dictation, gaming and listening to music. One of the awesome features it has is a long boom that filters out noise so it is great for voice recognition/dictation or gaming even if you are in loud environments. It was NOT used for strenuous activity, yet after using it for some time, the spot I mentioned that goes over our ears broke. The headset then would not fit unless I duck taped it or something. I called and explained that the headset has a design flaw and asked if there was a version that had different material or had been updated. They replied no but stated they could warranty it or give me a refund. I was torn because I really liked the headset but the design was still flawed. I decided to give them another shot and tried to convince myself that the one I had received was defective. So I sent them the broken one back and received another one promptly. Long story short, the second one I was very careful to not torque and was gentle with. I did use it once on my motorcycle since that was the purpose of it. (Sena makes this and another version for motorcycle helmets which if you are researching this headset you probably already know.) Unfortunately a few months later the plastic by the speakers began to crack and crumble off. Since the headset had already been replaced once I ran into some issues...... Unfortunately the design has not been updated to better material where the plastic is weak. I really liked the headset but if it has a design flaw you will eventually end up with it breaking. There have been many people who have had the same complaints yet nothing has been done to correct the issue. I can't complain as to the technology this headset employs, but I can not recommend something that has a design flaw and will eventually break on you in an unreasonably short time.