Bests & Worsts Reviews from Amazon

DO NOT BUY THIS ITEM. This item is listed as having a 5 Year Warranty. I purchased 2 of these Honeywell Thermostats from Amazon.com December 2014. They were installed and worked until June 2015. One Thermostat shorted out causing the fuse on the air handler to blow. I contacted the Honeywell Support line and was repeatedly told that the item is a 'Contractor' model, it should not have been sold directly to a residential customer, should have been 'professionally installed, and that they refuse to honor the warranty. THERE IS NO INDICATION THAT THERE IS NO COVERAGE FOR A RESIDENTIAL CUSTOMER IN THE WRITTEN WARRANTY WHICH COMES WITH THE PRODUCT OR IN THE PRODUCT LISTING ON AMAZON.COM. I contacted AMAZON.COM who agreed to do a product replacement, but, did not agree to work the issue with Honeywell, or alter the product listing. The replacement thermostat just arrived. Unfortunately, the replacement is an open box return which has visible scuffs, glue on the back as if previously incorrectly installed, and most importantly, missing the MAC address card needed for connecting to the internet. I Called AMAZON.COM for a 2nd replacement and was told they cannot issue a 2nd replacement that I would need to get a refund and re-purchase the item.