Bests & Worsts Reviews from Amazon

I pre-ordered the 32GB HD on September 24. As promised it was delivered on October 25! I was thrilled to get this shiny new toy on the day of release! I had the previous Kindle Fire and was looking for the extra storage space for content. The timing was perfect because I am going out of the country at the end of October for a month and looked forward to hours of entertainment from my 32 gigs of storage. THEN things went bad. I set it up and things seemed okay. I downloaded all of my travel docs, many movies, and hours of Amazon prime purchased television. IT WOULDN'T WORK! I got continuous error messages that the screen was not responding and it needed to close. About half of my purchased books would not show up. The internet was dreadfully slow. It was a mess! At 7am EST October 26 I called customer service for help. After 3 phone calls and no real tech-support I said, "Send me a new one tomorrow. I'm leaving to go out of the country and this purchase was specifically for my trip". She ask me to try re-registering my device (as a last ditch effort). I did, and as soon as it turned back on the screen froze up - again! Historically Amazon has kick-a*$ customer service so I didn't think this would be a problem. Boy, was I wrong! First, they had NO RECORD of my order - which was in my order history (per-ordered September 24). Despite this, the lady on the phone assured me things would be okay and told me she would request overnight shipping so I would have a new unit on October 27 - given my circumstances of leaving the country. * Let me also add that I'm a prime member that spends WAY TO MUCH on Amazon.com weekly * I will also - in fairness - add that I was frustrated and not the nicest on the phone - I did just spend $250 on a device that wouldn't work!!! So, she said I would receive an email in a few hours about my new device shipment. At 4:30pm EST, I received an email stating "We're sorry about your device, we will be shipping out your replacement, estimated delivery is October 30th" SERIOUSLY?? 3-day shipping to a prime customer who can't get a BRAND NEW device to work the FIRST DAY it is released AND who is leaving to go out the country for a month? UNACCEPTABLE! I obviously called and cancelled the new device. I told customer service I would try one more time to "de-register" and re-register the device and hoped that worked but I was more disappointed in the customer service than ever! Let me say, I know this is a strongly negative review; you can check my history as a reviewer and see that normally this is not the case. This review is intended about 40% for the quality of the new Kindle Fire HD 32G and about 60% for the pitiful customer service! I am SHOCKED and deeply saddened by this customer service. I have returned products in the past from Amazon and had outstanding customer service. I plan to work with the device tonight and hope that it works. If not, I'm sad to say I'm done! I'm the owner of an Ipad 3 and if my final efforts can't get the new HD Fire to work, it will be returned and I will be the owner of a new Ipad mini. To the Amazon CEO and BOD - you are potentially losing a very loyal customer that spends thousands on your website every year! Shame on you!! You should do better!