Bests & Worsts Reviews from Amazon

This product is awful. I've had the bed about a year and it is already hollowed out where I sleep and I wake up each day with an achey back. They say there is a "warranty" but the "warranty" has been useless. Basically, you have to show that the bed is indented. The problem is that the bed does not indent, it just becomes incredibly soft, so when you get in, you sink into where there is no support. Since you can't show an indent, you can't use the "warranty". I spent a good amount of money on this bed and expected it to last; but one year out and I'm going to have to buy a new bed.