Bests & Worsts Reviews from Amazon

What happened to TP-Link? I've had good products from them before. This was terrible. My 4+ year old Netgear router is on it's last legs, doesn't want to download webpages though I have a strong ISP connection speed. This TP-Link AX1500 is supposed to be the best entry level AX wifi 6 router on the market at the moment and the reviews I've read were mostly stellar. Much has been made about how their Tether app is supposed to greatly simplify setup, so I was looking forward to that. It did not go well. The simplistic 2-page setup manual for the AX1500 made the process look so easy at first, I admit I fell for it and naively believed this was going to be a piece of cake. I scanned the QR code with my phone and downloaded the Tether app which was going to be a life changing moment. Then...the app says it is NOT COMPATIBLE with the AX1500. What?! Despite the marketing, and despite the setup manual saying to use it, the Tether app does not list the AX1500 as a supported device and would not detect the router during several scans. I abandoned the app and resorted to the old-fashioned web-based method, pulling up the router's settings via a browser window. What a confusing and muddled mess. I tried everything. Nothing worked.... Modem and AX1500 router and Windows 10 PC all were rebooted many, many times and cables checked and rechecked and disconnected and reconnected and replaced with other cables and nothing worked. This thing would not connect to the internet. When reconnecting the PC directly to the modem via ethernet cable, I got on the internet. But the AX1500 refused to cooperate. I called the customer service number provided by TP-Link's own router settings and they told me I called the wrong number (I did not) and transferred me elsewhere. Nothing got accomplished. Worth noting: the CSR said during our troubleshooting session that my computer's network settings were set to PRIVATE, but Windows 10's settings says that isn't so, it was set to PUBLIC. All I know is the TP-Link AX1500 never did what it was designed to do and what was supposed to be a painless experience turned out to be one of the worst computer hardware experiences of my life. I wasted 3 1/2 hours trying to get this &I*&(I&-ing POS to work. When I reconnected the old Netgear, everything immediately worked again. Literally every step of the process slammed into a dead end. The marketing is fraudulant. The setup manual doesn't explain anything. The app that's supposed to work doesn't work. The web-based settings was an unintuitive bog. The phone-based customer service support was poor (although the wait-time was shockingly short and I place no blame on the poor CSR who seemed to be doing their best). I'm seething right now. This has completely soured me on TP-Link. Going back to Netgear for new hardware.