Bests & Worsts Reviews from Amazon

I'm a coffee snob, but at work I really don't have time to brew the perfect cup. The K-cup system seemed to offer a good compromise. I could have hot coffee at the touch of a button. Keurig has dialed in reasonable grinds, brewing times, and water temperature (all variables that can make or break a cup of coffee). The brewing process seems to take a couple of minutes (heating time for the most part) and the pump is not "whisper quiet," but it does not disturb me when I'm sitting three feet away and having a conversation (I'm a little hard of hearing, too). This isn't gourmet coffee, but it's pretty darn good when I need a reasonably good cup RIGHT NOW. At least it used to be. I ordered mine on February 18th. I've had it at work for almost exactly two weeks. Today it failed. The pump runs. The water heats. But it does not flow through the machine to brew any coffee. Internet searches suggest that it could be scale (but it isn't, not in two weeks!), a clogged filter between the water reservoir and the pump (since the reservoir isn't removeable, I have no way of checking--but I brew with filtered water only), or a damaged pump. It doesn't really matter what the cause is. I'm not going to take it apart and try to fix it! From the complaints I've read, my problem is not uncommon. This model goes back. Since I liked the coffee and it fit into my office life, I'm going to try another version--all the time keeping in mind that pump failure MAY be the bugaboo. On the other hand, a clogged filter can be cleaned with a removeable reservoir model. I will order one of those and cross my fingers. Most people don't have a problem, I'm sure. And I'm not going off on the companies involved. Mistakes happen. But I'm willing (at this point) to try again. Go ahead and try getting one of these (or another model, the problem seems common to most Keurig-based machines). Just don't be too disappointed if you need to return it soon after you get it. As far as coffee speed and quality of brewing, I'd give the WORKING machine 3 1/2 stars. Since it FAILED, only the single star as a Caveat Emptor device.