Bests & Worsts Reviews from Amazon

Don't buy this product. Don't support this company. Don't waste your time. What seems like a great idea and an amazing IoT innovation is actually just another example of a startup that let scope creep get the best of them. I purchased a PetNet in August and it worked fantastically for seven months. I told friends about it. I felt okay going on long trips away from home knowing that if all else failed the PetNet had not. That was until March when suddenly my tiny cat start wheezing and gagging while walking around rather sluggishly. We flew into a panic not sure what was happening until suddenly she coughed up a long piece of black rubber. There aren't a lot of things in the house with rubber and we spent a week trying to figure out where the heck it came from. Then one day my boyfriend discovered more long pieces of rubber in the bowl of the PetNet. We were convinced that it came from their Blue Buffalo food and started sifting through the rest of the bag. It was when we finally cleared the feeder and looked inside that we noticed the wheel that moves food from the funnel to the bowl had chunks of rubber tearing off. Keep in mind the machine was only 7 months old. Not even a year. I barely consider that a trial period given the price tag on the thing. At this point we shut the thing down, took pictures, and immediately contacted the company to let them know. This is where the customer service proved to be stunningly awful. My first message was sent March 13 and they replied rather quickly asking if I could ship the device back to them and then offered to refund the cost of the machine. This seemed like a perfect solution and I was still willing to maybe consider another one down the road. I promptly shipped the device back and gave them my details. I sent follow-up emails in April, May, and June and was given the runaround the first two months until finally they completely stopped responding. Still no refund, still no action. I also now have no device. From watching their Support Twitter and the reviews on here it seems I am not alone in dealing with their terrible customer service. Do yourself and your cats a favor and don't bother wasting your money on this product.