Bests & Worsts Reviews from Amazon

11 month Update: My lock has stopped working. All the lights work, it accepts the code, it clicks internally, but the handle keeps spinning and wont open the door. I now have to leave the emergency key in the lock all the time. Contacted the company thru customer service. Left a detailed message. They responded super quick, but unhelpfully. They said to go to their website and contact them outside of amazon. I immediatly did that. They have no contact page so I found their email address and left a second detailed message, referring to my prrviously (also) detailed message from amazon. They emailed me back yet again asking for even more information, stating they wont respond to any more emails without that information. This is information they apparently require, but didnt bother asking for until after contacting them multiple times. I could go ahead and do that, but i feel like im in return h@ll now. I fear I will send that information and then theyll ask me to email someone else and jump through another hoop and the stress vein in my forehead will pop. Nope, they win. They dont need to send me a replacement for their faulty device. They also wont be getting orders for locks for the rest of my house. Competitions thick, Ill be searching for another lock company to do business with. One that not only responds to problens quickly, but makes those responses meaninful instead of just tossing people from que to que. Time is money and spending an hour for a refund on a $50 lock, thats already not worth it. Original Review: This does exactly what it claims to do. I read the instructions, then I read them again, then I read them one last time. Then I followed along with them step by step to make sure I didnt mess up. Reading alot of reviews for similar locks people had really bad experiences, ones I had no intention of repeating. Anyways, I unscrewed and removed a pre-existing indoor lock, installed this lock in its place (no other modifications needed). I programmed it, tested the manual key, tested the code and it worked perfectly. It took me longer to study the instructions 3 separate times than it took to actually install the lock. Its been installed for about a month now. I've entered the code maybe 30 times and used the door handle 100 times. It seems like a quality product and expect it to last me a while. AND if it doesn't, well it was only $55 and there is the backup key hidden outside the locked area. All in all I'm very happy with the product and I anticipate buying a few more for my interior bedrooms before I head off on my yearly travel excursion (no need for a weekly cleaner or house sitter to be wandering around bedrooms).