303
people found this helpful, as of 2023
ranked #83,921 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Do not buy!
I really wanted to love this stroller. I researched double strollers for weeks. I decided between this, the joovy x2 and the combi twin, both of which are more affordable.
I purchased because I wanted sturdier wheels (irony) then the Joovy and it had a higher weight limit then the Combi. After owning exactly 1 month I was pushing my two sons (40lbs and 30lbs respectfully) and had my 2 month old in a carrier in my ergo, on a flat paved (busy) road.
The plastic wheel fell off completely. I didn't see any rock or any debris we could have hit. I was forced to push the unstable stroller until we were in a place safe enough to stop and examine. Further damaging the wheel frame. Mind you these are plastic wheels not foam or air- how it detached from the frame I do not know.
I contact baby jogger immediately. After submitting pictures and explaining over email since they aren't interested in resolving over the phone. They told me I must have been jogging with it so they will not warranty the part.
1. I have zero interest jogging pushing 50lbs on a good day let alone 90(including kids and stroller weight). 2. I feel like I was just bamboozled out of $450. 3.They are calling me a liar, not listening to what actually happened and most importantly NOT standing behind their very expensive piece of baby gear.
So I think if you want a stroller you want to invest in the will work with growing kids and last you (more then a month!) consider any other brand beside Baby Jogger. I will never ever buy from them again and I am warning all of my friends about how terrible their customer service is.
August 2014 · Baby Products