Bests & Worsts Reviews from Amazon

It shipped promptly. It was easy to set up. We put down two sheets of 2" insulation foam to make an 8'x8' pad for this spa, with a plastic rug on the foam sheets, so it would be extra insulated from the cold ground. We live in California, and it rarely gets colder than 40' F at night. As you can see from the charts, this has been an energy hog from the beginning. Our home's daily use spiked up when we installed this on Nov 23rd. My energy bill for January was $422, we're used to maybe $150 in the winter months including the furnace & dehumidifiers compared to our cheaper summers. I was hoping it would be a short term energy hog while getting up to temp, but no, this is how it normally operates. That drop in the second chart is where it failed and shut off while we were out of town (blessing in disguise.) The spa also randomly shuts down and stops working repeatedly. It gives the error code END which is not mentioned in any online resources I can find. Their proper error codes are E01, E02, etc. if you google, but there is no help for why it says END. I have contacted the manufacturer. They want me to provide name, address, proof of purchase, photos of set up, photo and video of the error code, and for me to find some kind of ID code on either the handles or the bottom of the pump. They could just say "Oh, the code END shows up because blah blah blah, have you tried ___?" but no, they want to me to clear all these hurdles before they provide any help. I am so mad I waited too long and have now missed the return window on this. That said - when it works we LOVE the spa. The size is perfect for two people, it's lovely and hot, it's a great soaking tub. I think like the other reviewer in CA, I got a dud motor.