Bests & Worsts Reviews from Amazon

Received the filter which was easy to install and fit like a charm. However, after the filter had been changed, the ice maker no longer made ice. Tried everything we could think of as we use ice regularly with no luck. Researched online for similar issues and we believe it is due to a defective filter as others in the similar situation had the same issue. We received an email from the seller regarding feedback on this transaction as well as the satisfaction of the item and asking to reply back if there are any issues or concerns. Replied back regarding the issue mentioned above and did not get a response to resolve the matter. Now I will have to order another one and return this as an unsatisfied customer. I understand that an item can be defective but to solicit feedback and not respond to it is unacceptable.