Bests & Worsts Reviews from Amazon

As a preface, I am a chemical engineer, 36, and no stranger to techy stuff. Bought this in July 25, 2016. At the time of this writing, June 30, 2017 (less than 1 yr later). Unit crapped out. Stopped showing up in the wireless list. Troubleshooted by hard connecting the extender to my computer via ethernet and could not even get into the unit via IP address. Also tried resetting many times. It was clearly dead. Then was on the phone with Lynksys for over an hour doing all of the diagnostic tests that I tried and confirmed for them that I tried. They had me changing subnet masks, Ip addresses, etc and it still did not connect. The girl on the phone was clearly following a script. I was getting so frustrated. The unit is clearly dead, NFG. So far its been 59 minutes and I told her all I want is to return this unit for a new one as I am under the 1 yr for the warranty. But I can't process the claim without going through their hoops. I got put on hold a few times for 5 minutes each time during the 1+ hour period. This is completely brutal service. I don't know what else to say. If it does not break down it will be good. If it does break down like mine did after less than 1 yr then you screwed. I do not recommend.