Bests & Worsts Reviews from Amazon

I actually really love the appliance. We had been using it for several months and loved the performance, speed, interface and cooked results. Recently it failed. We were preparing steel cut oatmeal and "stuff" started spewing out of the steam release valve and the edges of the pot after about 2 minutes of a 4 minute cycle. Several other attempts to continue using the pot failed. This is the point at which I had to endure Instapot Customer Service. My Amazon provided return period had expired (30 days). They, Amazon, connected me by phone to the Instapot Call Center somewhere in the world. Forty-five minutes later I hung up because the CSR interrogated me and offered no resolution other than preparing a ticket and having another CSR contact me via email. When I was contacted a couple days later by email, it was such a lengthy list of redundant questions and information gathering again I just replied that they needed to replace or return and not put me on trial in my usage of the appliance. They declined and continued to press for testing and answers and data...on and on and on.... Pot is nice but their return logic is skewed.