Bests & Worsts Reviews from Amazon

We received this machine 5 weeks ago after friends of ours recommend this as a very easy to use and maintain coffee maker. From day one we started to get error messages and need to tinker with parts to get it working again. A few days goes by and it happens again. We stuck with it for a few weeks and then a week ago we got more error messages. We followed the instructions to remove, clean, etc but nothing works. Even our friends that recommended it came over and could not figure it out. It was pretty clear to us that we got a defective machine. We called Philips and it has been a complete nightmare to get this solved. First, they refuse to give us a new machine as they have this 30 day rule for replacement which starts the day you order vs the day you receive the machine. We were like 5 business days over. Zero flexibility even though it is clear this has never worked. It has taken days for them to respond and we frequently need to chase. They want us to send this back to get fixed which could take weeks. Essentially by the time we will have had this machine technically 60 days it would have only worked around 5 of them. They told us they would pay to have the machine shipped to their service center, but we were responsible for any damage during shipping. When these machines come they have custom foam and boxing. How are we as consumers supposed to replicate that to ensure it gets shipped safely. We still don't have a resolution. They have been so horrible to deal with. We are devastated as we are basically out a $900 for a machine we never really got to enjoy at all. It did not even work a month for us to enjoy. I will never buy a Philips item ever again.