Bests & Worsts Reviews from Amazon

Here was my initial review: Very pleased with the sound. No, it's not a full-blown HTS, but it is nice and clean, easy to set up (trivial, in fact), and the sound, for the size, is excellent. By comparison with the built-in sound on my Sony Bravia 55, well, night and day. Really good product. > Unfortunately, in the weeks that have elapsed (it is now 2-1/2 months old), I have been having repeated problems where it turns on but will not produce sound. Customer service takes you through a long list of trying this and that until it works, but it can take an hour each time. The most recent time was yesterday, and the customer service agent basically told me that to further troubleshoot I would need to purchase another device with optical output to test the soundbar, and disconnected me. The entire transcript is below, if you want to see how rude and dismissive Vizio customer service is (you can't see the initial question from me because they don't include it, but everything else is there). Watch how incredibly antagonistic she gets at the end. I will never buy anything from Vizio again. I will make them replace this under warranty then sell it and buy one that is reliable. STAY AWAY FROM THIS CRAP if you are smart. 4s ) Kayla: Here at VIZIO we pride ourselves in providing best in class U.S. based support. Have you contacted VIZIO in the past? ( 13s ) hp: 00016175 ( 40s ) Kayla: What is your case number? ( 4m 1s ) me: hello? ( 4m 23s ) Kayla: I am here. Do you have a case number that I can reference from your previous contact with us? You listed a chat number, not a case number. ( 7m 5s ) me: where would i get that? i have the entire transcript of the chat. thyat is the only nnumber supplies ( 7m 7s ) Kayla: Would have been given to you in your chat. Your case number is 6197737. And you have no audio on your sound bar, is that correct? ( 7m 25s ) me: yes i have no audio again ( 7m 26s ) Kayla: Are you still connecting the sound bar to your TV via optical? ( 7m 57s ) me: yes input #4 yes there is red light coming out of the cable ( 8m 0s ) Kayla: Press the input button on the sound bar, which set of input lights are flashing? ( 8m 25s ) me: 78 for input 4 ( 8m 43s ) Kayla: Please reset your sound bar to factory defaults by holding the Bluetooth and Volume Down buttons together for 10 seconds. This needs to be done using the buttons on the sound bar and not using the remote. Then, power on the sound bar and change the input to optical. ( 11m 15s ) me: done ( 11m 20s ) Kayla: Do you have audio ? ( 11m 39s ) me: no ( 11m 47s ) Kayla: Did you verify your input? ( 11m 51s ) me: yes ( 11m 55s ) Kayla: Could you connect the sound bar to another device via optical? ( 12m 21s ) me: i dont have another device with optical output ( 12m 44s ) Kayla: We will need to test the sound bar on another device via optical. Do any other inputs work on the sound bar? ( 12m 57s ) me: how would i find out ( 13m 17s ) Kayla: Could you connect something to the sound bar via Bluetooth? ( 13m 41s ) me: ill have to figure out how, i havent used the soundbar for anything but the tv ( 13m 59s ) Kayla: Here is a link to the manual for assistance : http://cdn.vizio.com/documents/sb3820c6/qsg-sb3820c6.pdf ( 15m 16s ) Kayla: We will also need to test the sound bar via optical on another device. Do you have a friend or family member that has a TV with an optical port? ( 17m 38s ) Kayla: I apologize, but if I do not receive a response within 3 to 5 minutes I will need to disconnect the chat session. ( 17m 45s ) me: no i dont ( 17m 52s ) me: it works with bluetooth ( 18m 0s ) Kayla: okay. We need to test the sound bar on another device via optical. ( 18m 9s ) me: sorry, you know, it takes a while to read the manual ( 18m 20s ) me: i dont have another device with optical ( 18m 28s ) Kayla: We are not able to set up service without testing the sound bar on another device via optical. ( 18m 35s ) me: warranty? ( 18m 38s ) Kayla: Correct. ( 19m 31s ) me: correct what? i have a warranty, the device is not working, i dont believe the waranty specifies that i need to purchase another optical device for testing purposes ( 19m 33s ) Kayla: Yes, you have a warranty, but warranty service cannot be set up until all trouble shooting is complete. ( 21m 12s ) me: unless you have another suggestion, troubleshooting is complete. i do not have another device with optical output, nor will i be purchasing one, or asking someone to bring one over ( 21m 14s ) Kayla: No, trouble shooting is incomplete. We need to test the sound bar on another device via optical to ensure it is not an issue with the TV. ( 21m 28s ) me: i dont have another optical device ( 21m 46s ) Kayla: You can take the sound bar to a friend or family member's location to test the sound bar on another device. ( 22m 8s ) me: 9/10 bluetooth ( 22m 30s ) Kayla: Your case number is 6197737. Do you have any other questions for me at this time? ( 23m 43s ) me: no, but i will, and this will be posted on amazon reviews ( 23m 44s ) Kayla: Thank you for chatting with VIZIO today. If you have any questions feel free to contact our support team at 1-877-878-4946, online at chat.vizio.com, or email us at techsupp@vizio.com! We would also like you to join VIZIO Fandemonium today to earn points and win prizes only at VIZIOfanzone.com Thanks again, and have a great day!