Bests & Worsts Reviews from Amazon

I originally loved this product. When the first sensor went on the lid (after about 2 years - pass the warranty), I decided to just buy a new can. Well in a few months, the sensor went on the can (again), but this time well within the warranty period. When I called for service, they told me that I had to: 1. Send the lid in for repair at my cost (not preferred but OK) 2. Once they receive the lid, it takes them 2 weeks to test the lid before they make a decision (what? What am I going to do without a lid on my garbage for 2+ weeks) 3. There is no guarantee that they will approve the replacement (what? We spent time on the phone troubleshooting the problem, so you know it doesn't work) 4. They will ship back a replacement lid (or same lid) via ground services When I complained about the unnecessarily extended warranty process, I received the following email back. "We are sorry to hear that the 24 hour re-set did not work on your unit and that you are not happy in regards to the warranty process. You do have the option of purchasing a new lid for $29.99 and not go through the warranty procedure." Buy another lid for the price of a garbage can that will fail again? And get the same bad service? Buyer beware! Their products has defects and their service is terrible! The sensor will definitely fail, so why pay a premium for a garbage their can?!