Bests & Worsts Reviews from Amazon

My new intelliflow pump started making a high pitch whine about 5 days after install. The noise got gradually worse and worse till my neighbor noticed it and said he couldn't sleep at night. He lives at least 60 yards away. I contacted Pentair via their customer support page multiple times within three weeks of install. No reply. Eventually about 5 weeks after install, I posted the video above on youtube and they contacted me within 10 minutes so say someone from customer report would open a case for me. Here's where it gets worse. Since I bought the pump on Amazon and installed it myself, there's only a 60 day parts warranty from Pentair. Note the install is three wires and two pipe connections. Pentair offered to send a replacement part only if I pay a $200 service visit fee and get a written engineer report on what part might be root cause. My message is that my customer support experience has been the worst ever. They don't stand behind their products. They don't want to deal with the public. They will not replace my pump or work with me to find a solution. They only did a token reach out after being shamed on youtube. Before you spend that $1200 on a new VS pump, be aware that you might be getting a lemon and there's no help available from Pentair if you do. This is the last penny I'll ever spend on a product made/sold/related to the Pentair brand. I had read horror stories about them but never thought I'd be involved in one of them. Beware!