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ranked #201,977 most helpful out of 571,544,897 reviews
★☆☆☆☆
Terrible at honoring warranty.
Purchase this in Oct 23, On Dec 28 picture went bad... talked to amazon, they worked with me and said it was an internal problem with the TV itself. they said it was still in warranty and courteously sent me to Samsung warranty dept. The department had a more than acceptable amount of background noixe and hard to understand or hear customer service person. They repetivitively tried to blame the tv problem on the cable box. The television does not have a cablebox. They tried to say it was the HDMI cable. The TV is hooked to a CATV coax cable. They kept trying to blame this and that, none of which anything applied, the lady said hold one minute ....line went dead... never left me any number to call. I WILL not reccoment Samsung or any of thier products to anyone. Still have 2 month old tv under warranty that is not working properly. screen keeps going in and out.
December 2015 · Unknown · verified purchase
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